What is the pass code for pairing with my phone?

the pass code for the JayBird headset is 0000. Use this code when ever prompted during pairing with a mobile phone or other device requiring a pass code.

Can I wear sunglasses at the same time?

Yes the JayBird headset is slim enough at the top to allow room for sunglassse to be worn at the same time. You can wear the JayBird headset with prescription glasses as well.

Download user manuals

JB-200 JayBird Bluetooth Stereo Headset (2nd Generation) User Manual

JB-100 JayBird Bluetooth Stereo Headset (1st Generation) User Manual

JB-BA-100i JayBird Bluetooth Adapter for iPod User Manual

JB-BA-100m JayBird Bluetooth Adapter for MP3 User Manual

Does JayBird have AVRCP protocols (play, pause, stop, prev, next)?

Yes AVRCP controls are accessible through the buttons on the right side earpiece of the JB-200 headset.

The JayBird headset doesnt work with my PC laptop Computer

A JayBird user located this article online that got his JayBird headset working with his computer. Several other Jaybird customers have also found this useful when faced with the same problem. JayBird Gear LLC has not tested this and is not making any recommendation do follow these instructions however our customers have found it works well ...

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"Some headphones don't support Secure Connections.

Turn off the Secure Connection option because the audio is sent unencrypted. In Windows XP, you have a checkbox for this on each device's properties tab. Broadcom's stack in Windows Vista enables encryption by default and the only way to turn it off is to edit the registry.

If you've tried restarting both your headphones and Vista several times, repaired them and still can't get them to connect, press START+R, type regedt32 and press Enter to bring up the registry editor. Navigate to HKEY_LOCAL_MACHINESOFTWAREWidcommBTConfigApplications, look through all the subkeys to find the one with a Name key of Stereo Audio (0013 in my case), and change the Encryption subkey from 1 to 0. If you want to be thorough, you can also repeat this for the keys with name subkeys of Headset, Audio Gateway and Hands-free Audio, then repeat the same again for the BTConfigServices tree.

Close the registry editor, restart Broadcom's Bluetooth stack (a nice way to do this is to pull your Bluetooth adapter out and in again, or press the Bluetooth radio toggle button on your laptop) and try to connect with your headphones again."

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JayBird Gear LLC has not tested this and is not making any recommendation do follow the instructions shown above.

Does the headset and adapter charge at the same time or one after the other?

The headset and MP3 adapter charge at the same time, so the total charge time is still 2 hours.

What does "Water and sweat resistant" mean?

The Jaybird Bluetooth Stereo Headset is designed to withstand moisture under normal non-water sports and everyday use such as perspiration and accidental splashes of water. Although the openings for the microphone and speakers have been carefully engineered to be moisture-resistant, the headset is not designed to be submersed in water or liquid of any kind, nor is it designed for water sports or other water-based activities. Any modification to the headset to adapt it for water-sports or other water environment will void the Limited Warranty.

Will Bluetooth adapters receive voice from headset?

No, the Bluetooth adapters will not receive voice. They will only transmit sound to headset.

Will the JayBird headset work as a headset for Skype on PC/Mac?

Yes. The JayBird JB-200 headset works as a headset for Skype on a bluetooth enabled PC and Mac. Your PC or Mac must have bluetooth as the JayBird Bluetooth Adapter does not transit voice. The JayBird headset naturally also works as stereo headphones for music. When using on a Mac's A2DP bluetooth connection click on the Bluetooth icon in the top right of the screen to setup the device and switch between headset and headphone mode.

Will the JayBird Headset work with iPhone?

Yes. It works as a headset for phone calls and as headphones for stereo music. Apple has yet to enable A2DP on iPhone (Advanced Audio Distribution Profile) so the Jaybird bluetooth adapter for iPod is required to play stereo music to the JayBird headset.

Where is the mic located on the headset?

JB-100: The mic is located on the base point of the right side earpiece located behind the ear. The noise and echo suppression technology does a spectacular job of capturing the sound from your mouth from back behind the ear. JB-200: the mic has been upgraded and relocated to the front of the earpiece for even clearer reception. The JB-200 still includes the same noise and echo suppression technology.

Are the JayBird products available in my country?

In the online store click on Catalog to see the regions in which JayBird products are available to be purchased in. North America Europe UK Australia/NZ Japan Taiwan China

Will two headsets work with one adapter?

No, however you can use the Belkin Headphone Splitter with two MP3 adapters (JB-BA-100m) and two headsets (JB-100 or JB-200) to acheive the desired result. The Belkin Headphone Splitter can be purchased from such places as Amazon.com.

How do I get the headset to sit correctly for charging?

Cord runs in front of charger, not behind, wiggle side with connectors until opposite side with LED illuminates.

Headset keeps turning off/ or music device keeps stopping right after I connect

Charge the headset and/or music device, battery is low. If you are using the JayBird Bluetooth Adapter for MP3 you may also need to charge that too.

Phone shows connection to headset, but no longer plays music to headset

Close the streaming music program on your device and launch it again to reestablish the streaming music connection to the headset.

The sound cuts in and out, drops out, cuts out intermittently / cuts in and out constantly / Cutting out, audio drops out, drop out, drop outs, interference

While the range of Bluetooth is 10 meters (33 feet), the optimal range FOR ANY BRAND OF BLUETOOTH STEREO DEVICE is 2 feet from the music device, particularly outdoors when the signal cannot bounce off walls and ceilings. THIS RULE APPLIES TO ANY BRAND OF BLUETOOTH STEREO DEVICE. For the JayBird brand headset, the headset antenna is located in the right-side earpiece so make sure your device is above your elbow and on your right side for optimal connectivity to your headset while streaming music outdoors. This will help in avoiding signal drop outs.

Additionally, water and sweat can interfere with Bluetooth radio signal FOR ANY BRAND OF BLUETOOTH STEREO DEVICE. Make sure that there is no sweat in direct contact with the Bluetooth Adapter. Make sure the adapter is not in direct contact with skin when exercising and that it is on the outside of any clothing (e.g. if using the iPod or JayBird armband, use it over the top of your clothing)

JayBird recommends the use of armbands for your music device to keep the device and Bluetooth adapter within optimal range and separated from your skin during workouts. JayBird offers an armband for the iPod nano 3G. More armbands coming by end of 2008. You can email armbands@jaybirdgear.com to be alerted when more armbands are available.

The sound quality is poor and sounds distorted

Adjust the volume control on your device to a lower setting. Find the right balance between both volume controls on the device and headset for optimal sound performance.

Pairing device while wearing headset

Always pair your device with the headset in your hand so you can see the LED status lights.

The JayBird Bluetooth adapter for ipod does not turn on after I turn my ipod on

The adapter will respond once you push the play button on your ipod.

What is JayBird's Return Policy?

Click here for the JayBird terms and conditions of sale which include the return policy and limited warranty information.

Does the JayBird headset work with the new iPods and iPhone?

Yes, it works with all new iPods, MP3 players and for calls with any bluetooth enabled phone, including iPhone. If your mobile phone is A2DP (Advanced Audio Distribution Profile) enabled you will also be able to stream stereo music from your phone to the JayBird headset. Apple has yet to enable A2DP on iPhone so the Jaybird bluetooth adapter for iPod is required to play stereo music from iPhone to the JayBird headset.

If I leave the iPod adapter connected, can I use my device again after I turn it off or leave it on stand by?

No, after the device is turned off or left on stand by, you must unplug and reconnect the iPod adapter in order for the music to play again.

My Motorola S9 headset has problems with sweat, how good is the JayBird product?

We get this question quite a lot from new buyers. JayBird actually had intended to market the JayBird headset as a water proof headset for water sports originally, but then decided to add a mic hole for cell phone usage and ventilation holes in the speaker enclosure for better bass. With the design heritage the JayBird headset has we suggest that this is the robust product you've been looking for. It is a true water and sweat resistant product.

Does softick work for Windows Mobile phones?

http://www.softick.com/faq.php?cat=4∏=14 Q: Can I use Audio Gateway on Windows Mobile handhelds? A: Softick knows that many of WM handheld users are waiting for Audio Gateway. And we are already working on WM support. This version will be released as soon as possible.

I run Leopard on my Mac. Do I need the Bluetooth adapter?

You DO NOT need a bluetooth adapter for use with Leopard. Leopard has A2DP enabling the JayBird headset to work with the Mac without the bluetooth adapter. It will work as headphones for stereo music and as a headset for programs like Skype.

Does the return policy apply to Bluetooth adapters sold by themselves?

No returns accepted for Bluetooth Adapters unless sold with JayBird headsets or to customers with JayBird Headsets. This is because the JayBird Bluetooth Adapters are designed and tested for use with JayBird headsets only.

Can I run in the rain with the JayBird headset?

Yes you can run in the rain with the JayBird headset. It's water and sweat resistant.

Will the JayBird headphones fit my ear?

JayBird guarantees that the JayBird headset will fit your ear comfortably and securely. All orders on the JayBird website are backed by our 30 day return policy.

Is the JayBird heaset designed for cell phone calls?

Yes. The primary design for the headset is stereo music but also includes the ability to use the headset for calls as well. The all new JB-200 has enhanced features that makes it superior over the JB-100 for use with phone calls. The JB-200 includes Clear Voice Capture noise and echo suppression technology.

I have a Samsung YP-T10 MP3 player with a built-in Bluetooth 2.0. Is the Jaybird compatible?

Yes. we have a great number of customers using this bluetooth enabled MP3 player. It's a great combination and all you need is the JB-200 headset. No JayBird adapter is needed.

Do you sell a car charger?

JayBird does not currently sell a USB to car charger but you can search online for the item. They are very inexpensive. Please note the JayBird headset is designed to be water-tight and as small as possible. JayBird has therefore placed the USB charge connection point into the charger docking station instead of the headset. You may wish to purchase an additional charger dock for use in your car.

What is the difference between the JB-100 & JB-200? When will the JB-200 be available?

The JB-200 supersedes the ground breaking JB-100 which boldly presented a new design in bluetooth stereo headsets and headphones. Same great design, now with...

1. More control of music, with complete AVRCP Music & Call Controls
2. Improved fit, with 25% narrower ear-tip
3. Sound isolation, with 50% longer sound isolating ear-tips
4. Greater comfort, with higher grade, softer silicon ear-tips
5. Enhanced audio experience, with 25% more volume & improved bass performance
6. Clearer voice reception on phone calls, with relocated & upgraded mic
7. More freedom of movement, with 1” Longer behind-the-neck cord

The JB-200 launched April 20th. You can visit the following link to see the new features and order your JB-200: JB-200 what's new. Buy now

Are JayBird Products sold in stores?

JayBird has launched the product at jaybirdgear.com and will be announcing retail and distribution partners in North America, Europe, Africa, and South America by April 2008. By purchasing direct from JayBird you have the piece of mind of direct support for your product and 30 day return policy.

Do you ship anywhere in the world & what does shipping cost?

Yes we ship to any country. Please see our shipping page for details about costs and times.

Can I use the Universal Bluetooth Adapter for MP3 with my iPod?

Yes you can use the Universal Bluetooth Adapter with your iPod.

Positives:

1. Has it's own battery so it does not draw power from your iPod

Negatives:

1. double the size of the Bluetooth Adapter for iPod (due to battery)
2. Does not permit AVRCP controls (play, pause, next, back track) to be used on the headset since it's communication via the headphone jack port which can only send sound, not instructions.
3. Cannot be used with armbands because adapter sticks out to the right side of your iPod a little

Pairing with iPhone instructions

Please check your user manual for pairing with mobile phones. You can download the user manual right here from the FAQ page by searching user manual. Generally speaking:

1. Pair the JayBird with your iPhone (see user manual for pairing with mobile phones)
2. Test by taking a call (see user manual for button functionality)
3. Now insert the Bluetooth Adapter for iPod into the iPhone and select "no" to airplane mode
4. Navigate to a song and press play to hear music
5. Now take a call again. The music pauses while you take the call and resumes after call

If you purchased the JB-200 before Sept 1st you will need to pair the JayBird using the passcode 0000 each time you connect.

iPhone firmware version 2.0.2 does not play voice message through the JB-200 Bluetooth Stereo Headset. Please update your iPhone firmware version to 2.1 to enable voice message play back through your JayBird headset. You will need to update iTunes to V8.0.0.35 before updating the iPhone firmware. Please see your iPhone user manual on how to update firmware and iTunes.

Does the Jaybird JB-200 headset battery have a memory, will charging it when it is not fully depleted cause it to not hold a charge?

Memory is an issue with older style nickel Metalhydride batteries. Lithium Ion batteries (such as the JayBird battery) do not exhibit memory problems.

Can I have more than one person using a JayBird headset with one music device, listening to music at the same time / simultaneously?

The Belkin rockstar headphone splitter, which you can purchase from Amazon would allow 5 people to hear the same music at the same time. Then purchase up to 5 JayBird headsets and 5 JayBird Bluetooth adapters for MP3.

Does the JayBird headset work with the iPod shuffle?

Yes when you purchase the headset and Bluetooth Adapter for MP3 which plugs into the headphone jack on the iPod Shuffle making it Bluetooth enabled.

Does the JB-200 feature voice dialing?

The JB-200 headset does not feature voice dialing.

Will the Jaybird work with my Garmin GPS?

Yes. See the following links:

CNet Review

Garmin Website

Users have reported the following: The Garmin Zumo 550 does NOT transmit in stereo via bluetooth. You need to add the MP3 adapter in order to get stereo (MP3's or XM) from the Garmin. To use the phone through the Garmin, you need to pair the phone with the Garmin then pair the Jaybird with the Garmin as well as with the MP3 adapter. This will allow you to use the Jaybird (in stereo) to listen to MP3's or XM while also using it (in mono) to deal with the phone.

iPhone 3G Voice mail doesnt work on the JayBird headset / I cannot hear voice mail on my iPhone

iPhone firmware version 2.0.2 does not play voice message through the JB-200 Bluetooth Stereo Headset. Please update your iPhone firmware version to 2.1 to enable voice message play back through your JayBird headset. You will need to update iTunes to V8.0.0.35 before updating the iPhone firmware. Please see your iPhone user manual on how to update firmware and iTunes.

Does the JayBird work with Playstation?

See the following excellent concise commentary: Sony Playstation & Bluetooth Headsets

Essentially:

1. we have tested the JB-200 and it pairs successfully with the PS3. You can use the JayBird JB-200 for voice chat through Playstation. Regarding chat within Games you'll need to check each game user manual for availability of that functionality in the game software.
2. The actual game audio and music is played through the TV or stereo receiver only so you'll need the JayBird Bluetooth Adapter for MP3 for the headphone jack of your audio device.

Only one speaker is working / I hear sounds through one speaker only

Just like other brands of Bluetooth Stereo Headsets, the JB-200 mutes the right side speaker for calls to avoid feedback with the mic. If you are experiencing this with CALLS this is normal and designed to be so. If you experience this with MUSIC on your phone (especially some European Nokia phones) it is a compatibility issue with your phone.

Please also note it is illegal in some areas of the world (including California USA) to drive a vehicle with a two ears covered by headphone/headset speakers. For your safety JayBird also discourages use of the JayBird headset while driving.

Whenever I move the mouse cursor, the audio cuts out

This cutting out is a result of your headset and mouse competing for Bluetooth bandwidth through the A2DP connection on your computer. The best way to resolve the issue is to use the JB-BA-100m Universal Bluetooth Adapter. It separates the headset from the internal bluetooth connection and will resolve the cutting out issue. The downside is that you lose the AVRCP functionality when connecting through a headphone jack. Play, pause, next, back track must be controlled from the computer, instead of the headset.

Purchase from: the online store

Can I cut the cord or wire between the two earpieces on the headset?

No. The behind the head cord connects the battery (left side) to the Bluetooth electronics (right side). It also provides additional security to the fit and avoids loss of one side of the headset.

JayBird originally worked hard to develop the product without the cord however eliminating the cord means having a battery in both earpieces (left AND right) and to maintain the 6 hour battery life on Bluetooth technology expected by the market today the earpieces would be DOUBLE the current size making them heavy, non-secure, and too large to be cool.

Music cuts out after a few seconds with XV6700 phone

Get this: XV6700 using a helmi wm6, Seen here: New BLuetooth Stack

Can I use the JayBird with the new iPod mini?

Yes, even though we do not officially list it with the compatible iPods, the 30 pin connector will allow the new iPod mini to stream music via the JayBird Bluetooth Adapter for iPod to the JayBird Bluetooth Stereo Headset.

Can I use the JayBird headset to listen to stero music on the airplane

Airline regulations require that all radio devices be turned off during flight. that includes mobile phones and bluetooth devices.

Is the Audio and Video Synced when watching TV or movies on a player? Any delay?

The audio and video is in good sync - you will not notice any delay in the audio.

I have a HTC touch Cruise phone-I have paired the jaybird but cannot get music through the headphones, however there is music from the phone speaker.

Delete/remove existing paired JB200, turn the JB-200 off and then on, and create a new pair. This will also release the JayBird headset of any other stereo A2DP connection it may have with other device or adapter. This rule applies to any phone.

What is the life expectancy for the batteries? How many charge cycles? Can the batteries be replaced if they go bad?

Life expectancy of the battery is 2-3 years. No data available on how many charge cycles that includes but it assumes regular use. Battery cannot be replaced upon expiration. Battery is covered in the 1 year warranty.

iPhone won

First step is to try the JayBird headset and iPod adapter with another device like an iPod. If it works with an iPod try another iPhone (with default factory settings and no changes or customization to firmware). If it works on the other iPhone then chances are you need to reset you iPhone to factory setting. Contact Apple for assistance with any reset if needed.

Will it work with the FM radio on my phone?

Some phones use the wire from the a wired headphone for the antenna so that wouldn't work if that's the case but as long as the phone has an internal antenna you'll be able to listen the FM radio on the Jaybird from what we've observed.

Do you ship to APO addresses for Military?

JayBird ships to APO addresses. When entering your shipping address on your order, enter your APO zip and our system will identify the region and fill it in for you. If you experience difficulty try changing the country from USA to the actual country the APO relates to. Select Fedex International Priority at $29.99. Delivery takes 3-5 days anywhere in the world.

For more details on shipping see: Shipping

Use with Apple Mac, iMac, MacBook, MacBook Pro, Leopard A2DP

Signal drop outs: You MAY experience skipping/dropping out of signal if multiple bluetooth devices are connected to the Mac. This is a result of more than device competing for Bluetooth bandwidth (example bluetooth keyboard, bluetooth mouse and JayBird headset). Stereo music requires a great amount of bluetooth bandwidth and is sensitive to choppy signal otherwise not noticed by the user on other devices.

Fix:

a) Turn off other Bluetooth devices so the Mac A2DP connection can handle the bandwidth requirement of stereo music to the headset without other interuption from other devices. If you are using a bluetooth keyboard or mouse, consider a wired keyword/mouse setup if you wish to listen to stereo music via a bluetooth stereo headset. This option lets you use the JayBird headset for listening to music and for voice with VoIP applications like Skype. You also have full access to the AVRCP controls for play/pause/next track/back track.

b) Alternatively, using the JayBird Universal Bluetooth Adapter (JB-BA-100m) creates it's own bluetooth connection separate from the Mac's bluetooth connection. This eliminates competition for the Mac's A2DP bluetooth bandwidth with other bluetooth devices enabling you to use the JayBird headset for listening to music on a separate connection and still use other bluetooth devices without impacting on the performance of the stereo music signal. The downside is that the JB-BA-100m adapter runs through the headphone jack wich does not permit AVRCP music controls to be used and also does not transmit voice for VoIP/Skype.

Poor Quality or "dirty" sound: You may occasionally get an obvious "dirty" signal of very poor quality. This seams to be something to do with the Mac's A2DP connection and ability to prioritize the bandwidth intensive stereo bluetooth connection above less demanding simpler bluetooth products like keyboards and mice.

Fix:

1. Disconnect / turn off all bluetooth devices from the Mac
2. Unpair the JayBird headset (remove/delete the JayBird headset from your bluetooth devices)
2. Pair the JayBird headset before all other bluetooth devices are turned back on so it has first priority
4. Reconnect all other Bluetooth devices

This will prioritize the bandwidth to the JayBird headset before your other devices resulting a better audio experience. If you experience the same problem again, just turn off your other bluetooth devices before turning on your JayBird headset. This will place the headset first in line for bandwidth. If the above does not resolve the problem follow the same steps but also unpair ALL devices in step 1.

Computer Shut Down when using with Skype

Some users also experienced computer shutdown when using multiple bluetooth devices and JayBird headset while talking on Skype. If you experience this, turn the other bluetooth devices off while talking on Skype with a bluetooth headset.

Note that you may need to check and make sure the bluetooth settings for your bluetooth device (access via the bluetooth icon in top right of screen) are set to "Use Headphones" for music and "Use Headset" for Skype.

Can I use the JayBird for dictation / voice recording with PC or other device?

If your device is bluetooth enabled you will be able to use the JayBird as the mic, yes. If you need a bluetooth adapter to enable bluetooth with your device you will not be able to use the JayBird's mic for dictation or voice recording.

Does JayBird work with the new nano 4G and new Touch and new Classic?

Yes, JayBird works with the new nano 4G and new Touch and new Classic?

Do you have an armband for the new nano 4G or iPhone 3G?

Not at the current time but you can email armbands@jaybirdgear.com to be alerted when an armband is available.

Can I use this with the new Ipods?

Yes, any iPod with the 30 pin connector will stream music via the JayBird Bluetooth Adapter for iPod to the JayBird Bluetooth Stereo Headset. The 30 pin connector is the connection you use to charge and sync your iPod located at the base of the iPod. The JayBird products also work well with the new nano armband turned upside down so the iPod opening faces up allowing the JayBird Bluetooth Adapter for iPod to protrude out of the opening. JayBird will be releasing an armband similar to the Apple armband that caters to the iPod nano & JayBird adapter combo, which is slightly longer than the Nike+IPod length. To be notified of this product release join our emailing list on the contact page. We do not sell your information to others.

Is the charger included with the headset?

Yes, the headset includes one charger. You may purchase a second charger for work or travel in the online store.

How do I get the best fit?

The JayBird headset is designed and built for performance fit under extreme conditions so it is like putting on tightly fitting performance clothing for the first time. For your first fitting, stand in front of a mirror. Put the first earpiece on using both hands sliding it down the side of your head and onto your ear making sure the headset sits firm and snug against your head, not somewhere on top of your ear away from your head (IMPORTANT). Wiggle and adjust to fit. Do the same on the other side.

Shake your head and do what ever you want, it's there to stay!

Bend and twist the arms of the headset if needed for further adjustment to your ear.

Will the JayBird headset work with another brand of bluetooth adapter?

No, the JayBird headset is configured for use with JayBird bluetooth adapters and bluetooth mobile phone. No other brand of bluetooth adapter has been tested for use with the JayBird headset.

Will the JayBird adapters work with any other brand of headset?

Perhaps. The JayBird bluetooth adapters are designed for use only with the JayBird JB-100 & JB-200 headset. Not intended or tested for use with any other bluetooth brands or products.

Can I use it with more than one device at the same time?

Yes. You can use the JayBird headset with 2 devices at the same time. Using a devices existing Bluetooth and A2DP capabilities and/or the JayBird adapter for iPod and/or MP3/other devices, you can connect in the following ways: PC and mobile phone, iPod and mobile phone, MP3 player and mobile phone, home theatre and mobile phone, etc. The JayBird headset is not designed to work with the JayBird Adapter for iPod and JayBird adapter for MP3 at the same time however.

Will the JayBird products work with Bluetooth phones?

Yes the JayBird products are compatible with Bluetooth phones. Phone Calls: The JayBird headset works as a headset for phone calls with any Bluetooth phone, including iPhone. Stereo Music: In order to stream stereo sound from a mobile phone, that mobile phone must have A2DP (Advanced Audio Distribution Profile). If your mobile phone has A2DP it may then work with the JayBird Bluetooth Stereo Headset. Every Bluetooth Stereo Headset and every Bluetooth A2DP mobile phone has it's own level of compatibility with each other based on the Bluetooth chip set version and software configuration in each device. While Jaybird has not tested all A2DP phones on the market, almost all of the North American A2DP phones were found to be compatible. - By purchasing direct from JayBird you have the confidence of a 30 day return policy incase your phone is found to be not compatible. - Click here for a list of approved A2DP phones.