FAQs
What is the pass code for pairing with my phone?
the pass code for the JayBird headset is 0000. Use this code when ever prompted during pairing with a mobile phone or other device requiring a pass code.Can I wear sunglasses at the same time?
Yes the JayBird headset is slim enough at the top to allow room for sunglassse to be worn at the same time. You can wear the JayBird headset with prescription glasses as well.Download user manuals
JB-200 JayBird Bluetooth Stereo Headset (2nd Generation) User Manual
JB-100 JayBird Bluetooth Stereo Headset (1st Generation) User Manual
JB-BA-100i JayBird Bluetooth Adapter for iPod User Manual
JB-BA-100m JayBird Bluetooth Adapter for MP3 User Manual
Does JayBird have AVRCP protocols (play, pause, stop, prev, next)?
Yes AVRCP controls are accessible through the buttons on the right side earpiece of the JB-200 headset.The JayBird headset doesnt work with my PC laptop Computer
A JayBird user located this article online that got his JayBird headset working with his computer. Several other Jaybird customers have also found this useful when faced with the same problem. JayBird Gear LLC has not tested this and is not making any recommendation do follow these instructions however our customers have found it works well ...-------
"Some headphones don't support Secure Connections.
Turn off the Secure Connection option because the audio is sent unencrypted. In Windows XP, you have a checkbox for this on each device's properties tab. Broadcom's stack in Windows Vista enables encryption by default and the only way to turn it off is to edit the registry.
If you've tried restarting both your headphones and Vista several times, repaired them and still can't get them to connect, press START+R, type regedt32 and press Enter to bring up the registry editor. Navigate to HKEY_LOCAL_MACHINESOFTWAREWidcommBTConfigApplications, look through all the subkeys to find the one with a Name key of Stereo Audio (0013 in my case), and change the Encryption subkey from 1 to 0. If you want to be thorough, you can also repeat this for the keys with name subkeys of Headset, Audio Gateway and Hands-free Audio, then repeat the same again for the BTConfigServices tree.
Close the registry editor, restart Broadcom's Bluetooth stack (a nice way to do this is to pull your Bluetooth adapter out and in again, or press the Bluetooth radio toggle button on your laptop) and try to connect with your headphones again."
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JayBird Gear LLC has not tested this and is not making any recommendation do follow the instructions shown above.
Does the headset and adapter charge at the same time or one after the other?
The headset and MP3 adapter charge at the same time, so the total charge time is still 2 hours.What does "Water and sweat resistant" mean?
The Jaybird Bluetooth Stereo Headset is designed to withstand moisture under normal non-water sports and everyday use such as perspiration and accidental splashes of water. Although the openings for the microphone and speakers have been carefully engineered to be moisture-resistant, the headset is not designed to be submersed in water or liquid of any kind, nor is it designed for water sports or other water-based activities. Any modification to the headset to adapt it for water-sports or other water environment will void the Limited Warranty.Will Bluetooth adapters receive voice from headset?
No, the Bluetooth adapters will not receive voice. They will only transmit sound to headset.Will the JayBird headset work as a headset for Skype on PC/Mac?
Yes. The JayBird JB-200 headset works as a headset for Skype on a bluetooth enabled PC and Mac. Your PC or Mac must have bluetooth as the JayBird Bluetooth Adapter does not transit voice. The JayBird headset naturally also works as stereo headphones for music. When using on a Mac's A2DP bluetooth connection click on the Bluetooth icon in the top right of the screen to setup the device and switch between headset and headphone mode.Will the JayBird Headset work with iPhone?
Yes. It works as a headset for phone calls and as headphones for stereo music. Apple has yet to enable A2DP on iPhone (Advanced Audio Distribution Profile) so the Jaybird bluetooth adapter for iPod is required to play stereo music to the JayBird headset.Where is the mic located on the headset?
JB-100: The mic is located on the base point of the right side earpiece located behind the ear. The noise and echo suppression technology does a spectacular job of capturing the sound from your mouth from back behind the ear. JB-200: the mic has been upgraded and relocated to the front of the earpiece for even clearer reception. The JB-200 still includes the same noise and echo suppression technology.Are the JayBird products available in my country?
In the online store click on Catalog to see the regions in which JayBird products are available to be purchased in. North America Europe UK Australia/NZ Japan Taiwan ChinaWill two headsets work with one adapter?
No, however you can use the Belkin Headphone Splitter with two MP3 adapters (JB-BA-100m) and two headsets (JB-100 or JB-200) to acheive the desired result. The Belkin Headphone Splitter can be purchased from such places as Amazon.com.How do I get the headset to sit correctly for charging?
Cord runs in front of charger, not behind, wiggle side with connectors until opposite side with LED illuminates.Headset keeps turning off/ or music device keeps stopping right after I connect
Charge the headset and/or music device, battery is low. If you are using the JayBird Bluetooth Adapter for MP3 you may also need to charge that too.Phone shows connection to headset, but no longer plays music to headset
Close the streaming music program on your device and launch it again to reestablish the streaming music connection to the headset.The sound cuts in and out, drops out, cuts out intermittently / cuts in and out constantly / Cutting out, audio drops out, drop out, drop outs, interference
While the range of Bluetooth is 10 meters (33 feet), the optimal range FOR ANY BRAND OF BLUETOOTH STEREO DEVICE is 2 feet from the music device, particularly outdoors when the signal cannot bounce off walls and ceilings. THIS RULE APPLIES TO ANY BRAND OF BLUETOOTH STEREO DEVICE. For the JayBird brand headset, the headset antenna is located in the right-side earpiece so make sure your device is above your elbow and on your right side for optimal connectivity to your headset while streaming music outdoors. This will help in avoiding signal drop outs.Additionally, water and sweat can interfere with Bluetooth radio signal FOR ANY BRAND OF BLUETOOTH STEREO DEVICE. Make sure that there is no sweat in direct contact with the Bluetooth Adapter. Make sure the adapter is not in direct contact with skin when exercising and that it is on the outside of any clothing (e.g. if using the iPod or JayBird armband, use it over the top of your clothing)
JayBird recommends the use of armbands for your music device to keep the device and Bluetooth adapter within optimal range and separated from your skin during workouts. JayBird offers armbands for iPod nano (as of June 1st 2008, and also Touch, iPhone and Classic by Sept 1st 2008)
The sound quality is poor and sounds distorted
Adjust the volume control on your device to a lower setting. Find the right balance between both volume controls on the device and headset for optimal sound performance.Pairing device while wearing headset
Always pair your device with the headset in your hand so you can see the LED status lights.The JayBird Bluetooth adapter for ipod does not turn on after I turn my ipod on
The adapter will respond once you push the play button on your ipod.What is JayBird's Return Policy?
Click here for the JayBird terms and conditions of sale which include the return policy and limited warranty information.Does the JayBird headset work with the new iPods and iPhone?
Yes, it works with all new iPods, MP3 players and for calls with any bluetooth enabled phone, including iPhone. If your mobile phone is A2DP (Advanced Audio Distribution Profile) enabled you will also be able to stream stereo music from your phone to the JayBird headset. Apple has yet to enable A2DP on iPhone so the Jaybird bluetooth adapter for iPod is required to play stereo music from iPhone to the JayBird headset.Can I cut the wire between the earpieces?
No. The battery is one side, and the electronics on the other so both earpieces are needed for the headset to work.My Motorola S9 headset has problems with sweat, how good is the JayBird product?
We get this question quite a lot from new buyers. JayBird actually had intended to market the JayBird headset as a water proof headset for water sports originally, but then decided to add a mic hole for cell phone usage and ventilation holes in the speaker enclosure for better bass. With the design heritage the JayBird headset has we suggest that this is the robust product you've been looking for. It is a true water and sweat resistant product.Does softick work for Windows Mobile phones?
http://www.softick.com/faq.php?cat=4∏=14 Q: Can I use Audio Gateway on Windows Mobile handhelds? A: Softick knows that many of WM handheld users are waiting for Audio Gateway. And we are already working on WM support. This version will be released as soon as possible.I run Leopard on my Mac. Do I need the Bluetooth adapter?
You DO NOT need a bluetooth adapter for use with Leopard. Leopard has A2DP enabling the JayBird headset to work with the Mac without the bluetooth adapter. It will work as headphones for stereo music and as a headset for programs like Skype.Does the return policy apply to Bluetooth adapters sold by themselves?
No returns accepted for Bluetooth Adapters unless sold with JayBird headsets or to customers with JayBird Headsets. This is because the JayBird Bluetooth Adapters are designed and tested for use with JayBird headsets only.Can I run in the rain with the JayBird headset?
Yes you can run in the rain with the JayBird headset. It's water and sweat resistant.Will the JayBird headphones fit my ear?
JayBird guarantees that the JayBird headset will fit your ear comfortably and securely. All orders on the JayBird website are backed by our 30 day return policy.Is the JayBird heaset designed for cell phone calls?
Yes. The primary design for the headset is stereo music but also includes the ability to use the headset for calls as well. The all new JB-200 has enhanced features that makes it superior over the JB-100 for use with phone calls. The JB-200 includes Clear Voice Capture noise and echo suppression technology.I have a Samsung YP-T10 MP3 player with a built-in Bluetooth 2.0. Is the Jaybird compatible?
Yes. we have a great number of customers using this bluetooth enabled MP3 player. It's a great combination and all you need is the JB-200 headset. No JayBird adapter is needed.Do you sell a car charger?
JayBird does not currently sell a USB to car charger but you can search online for the item. They are very inexpensive. Please note the JayBird headset is designed to be water-tight and as small as possible. JayBird has therefore placed the USB charge connection point into the charger docking station instead of the headset. You may wish to purchase an additional charger dock for use in your car.What is the difference between the JB-100 & JB-200? When will the JB-200 be available?
The JB-200 supersedes the ground breaking JB-100 which boldly presented a new design in bluetooth stereo headsets and headphones. Same great design, now with...1. More control of music, with complete AVRCP Music & Call Controls
2. Improved fit, with 25% narrower ear-tip
3. Sound isolation, with 50% longer sound isolating ear-tips
4. Greater comfort, with higher grade, softer silicon ear-tips
5. Enhanced audio experience, with 25% more volume & improved bass performance
6. Clearer voice reception on phone calls, with relocated & upgraded mic
7. More freedom of movement, with 1” Longer behind-the-neck cord
The JB-200 launched April 20th. You can visit the following link to see the new features and order your JB-200: JB-200 what's new. Buy now
Are JayBird Products sold in stores?
JayBird has launched the product at jaybirdgear.com and will be announcing retail and distribution partners in North America, Europe, Africa, and South America by April 2008. By purchasing direct from JayBird you have the piece of mind of direct support for your product and 30 day return policy.Do you ship anywhere in the world & what does shipping cost?
Yes we ship to any country. Average shipping rates (vary & subject to change):USA: UPS Ground: $9.00 avg
USA: UPS 2nd Day Air: $19.00 avg
USA: Overnight Air: $46.00 avg
Canada: UPS Standard: $18.00 avg
Worldwide: USPS Intl, PO & APO Addresses: $49.80*
Worldwide: UPS Worldwide Express: $90.00* avg
(*import taxes may apply at time of delivery)
Does the Jaybird JB-200 headset battery have a memory, will charging it when it is not fully depleted cause it to not hold a charge?
Memory is an issue with older style nickel Metalhydride batteries. Lithium Ion batteries (such as the JayBird battery) do not exhibit memory problems.Can I have more than one person using a JayBird headset with one music device, listening to music at the same time / simultaneously?
&srThe Belkin rockstar headphone splitter, which you can purchase from Amazon would allow 5 people to hear the same music at the same time. Then purchase up to 5 JayBird headsets and 5 JayBird Bluetooth adapters for MP3.Does the JayBird headset work with the iPod shuffle?
Yes when you purchase the headset and Bluetooth Adapter for MP3 which plugs into the headphone jack on the iPod Shuffle making it Bluetooth enabled.Does the JB-200 feature voice dialing?
The JB-200 headset does not feature voice dialing.Will the Jaybird work with my Garmin GPS?
Yes. See the following links:CNet Review
Garmin Website
iPhone 3G Voice mail doesnt work on the JayBird headset / I cannot hear voice mail on my iPhone
For now apple has disabled the function of listening to voice mail though ANY bluetooth devices. See any Apple forum online for more up to date information as it develops.Does the JayBird work with Playstation?
See the following excellent concise commentary: Sony Playstation & Bluetooth HeadsetsEssentially:
1. we have tested the JB-200 and it pairs successfully with the PS3. You can use the JayBird JB-200 for voice chat through Playstation. Regarding chat within Games you'll need to check each game user manual for availability of that functionality in the game software.
2. The actual game audio and music is played through the TV or stereo receiver only so you'll need the JayBird Bluetooth Adapter for MP3 for the headphone jack of your audio device.
Only one speaker is working / I hear sounds through one speaker only
Just like other brands of Bluetooth Stereo Headsets, the JB-200 mutes the right side speaker for calls to avoid feedback with the mic. If you are experiencing this with CALLS this is normal and designed to be so. If you experience this with MUSIC on your phone (especially some European Nokia phones) it is a compatibility issue with your phone.Please also note it is illegal in some areas of the world (including California USA) to drive a vehicle with a two ears covered by headphone/headset speakers. For your safety JayBird also discourages use of the JayBird headset while driving.
Whenever I move the mouse cursor, the audio cuts out
This cutting out is a result of your headset and mouse competing for Bluetooth bandwidth through the A2DP connection on your computer. The best way to resolve the issue is to use the JB-BA-100m Universal Bluetooth Adapter. It separates the headset from the internal bluetooth connection and will resolve the cutting out issue. The downside is that you lose the AVRCP functionality when connecting through a headphone jack. Play, pause, next, back track must be controlled from the computer, instead of the headset.Purchase from: the online store
Can I cut the cord or wire between the two earpieces on the headset?
No. The behind the head cord connects the battery (left side) to the Bluetooth electronics (right side). It also provides additional security to the fit and avoids loss of one side of the headset.JayBird originally worked hard to develop the product without the cord however eliminating the cord means having a battery in both earpieces (left AND right) and to maintain the 6 hour battery life on Bluetooth technology expected by the market today the earpieces would be DOUBLE the current size making them heavy, non-secure, and too large to be cool.
Music cuts out after a few seconds with XV6700 phone
Get this: XV6700 using a helmi wm6, Seen here: New BLuetooth StackCan I cut the cord or wire between the two earpieces on the headset?
No. The behind the head cord connects the battery (left side) to the Bluetooth electronics (right side). It also provides additional security to the fit and avoids loss of one side of the headset. JayBird originally worked hard to develop the product without the cord however eliminating the cord means having a battery in both earpieces (left AND right) and to maintain the 6 hour battery life on Bluetooth technology expected by the market today the earpieces would be DOUBLE the current size making them heavy, non-secure, and too large to be cool.Can I use the JayBird headset to listen to stero music on the airplane
Airline regulations require that all radio devices be turned off during flight. that includes mobile phones and bluetooth devices.Is the Audio and Video Synced when watching TV or movies on a player? Any delay?
The audio and video is in good sync - you will not notice any delay in the audio.Can I use this with the new Ipods?
Yes, any iPod with the 30 pin connector will stream music via the JayBird Bluetooth Adapter for iPod to the JayBird Bluetooth Stereo Headset. The 30 pin connector is the connection you use to charge and sync your iPod located at the base of the iPod. The JayBird products also work well with the new nano armband turned upside down so the iPod opening faces up allowing the JayBird Bluetooth Adapter for iPod to protrude out of the opening. JayBird will be releasing an armband similar to the Apple armband that caters to the iPod nano & JayBird adapter combo, which is slightly longer than the Nike+IPod length. To be notified of this product release join our emailing list on the contact page. We do not sell your information to others.Is the charger included with the headset?
Yes, the headset includes one charger. You may purchase a second charger for work or travel in the online store.How do I get the best fit?
The JayBird headset is designed and built for performance fit under extreme conditions so it is like putting on tightly fitting performance clothing for the first time. For your first fitting, stand in front of a mirror. Put the first earpiece on using both hands sliding it down the side of your head and onto your ear making sure the headset sits firm and snug against your head, not somewhere on top of your ear away from your head (IMPORTANT). Wiggle and adjust to fit. Do the same on the other side.Shake your head and do what ever you want, it's there to stay!
Bend and twist the arms of the headset if needed for further adjustment to your ear.